SMS Terms & Conditions

Last Updated: May 22, 2026

1. Program Description

Synthetic Insights LLC operates an opt-in SMS messaging program using Twilio's A2P 10DLC and toll-free messaging infrastructure. Recipients who explicitly opt in receive operational notifications related to their account, inquiry, or purchase: account status alerts, calendar reminders, deliverable status updates, responses to inquiries the recipient initiated, and daily operational digests if applicable to their relationship with Synthetic Insights.

This is an operational and transactional SMS program. Synthetic Insights LLC does not use this program for marketing, advertising, promotional content, lead generation to non-opted-in numbers, or third-party message delivery.

2. Participants & Opt-In

Recipients opt in to this SMS program through the web contact form at https://synthetic-insights.ai/contact. The form requires a mobile phone number and an explicit, unchecked-by-default consent checkbox bearing this verbatim language:

Opt-in is recorded server-side by the Cloudflare Pages Function at /api/contact, which logs each grant with a precise timestamp, the source IP address, the browser user-agent, the form URL displayed, and the verbatim consent language shown at submission time. This consent log is retained for compliance, audit, and dispute-resolution purposes.

Opt-in consent specifically acknowledges:

• Message frequency (up to 10 messages per business day)
• Carrier rate disclosure ("message and data rates may apply")
• Opt-out path (reply STOP)
• Help path (reply HELP)
• That consent is not a condition of any purchase

Synthetic Insights LLC does not enroll any phone number in this program without an explicit, recorded opt-in via the consent form. Phone numbers obtained through other means (e.g., business cards, email signatures, prior conversations) are not eligible for this SMS program until the recipient submits the consent form.

3. Message Frequency

Up to 10 messages per business day per recipient. Actual volume per recipient is typically much lower and is driven by events relevant to that recipient's relationship with Synthetic Insights (inquiry status, account events, scheduled calendar items, deliverable updates). There are no scheduled bulk sends, mass broadcasts, or promotional campaigns.

4. Carrier Rates

Message and data rates may apply, depending on the participant's mobile carrier and plan. Synthetic Insights LLC does not charge any fee for participation in this program — any charges come from the participant's mobile carrier.

5. Opting Out (STOP)

The participant may opt out at any time by replying STOP to any message from the program. Upon receiving a STOP keyword, Synthetic Insights LLC will:

• Send a single confirmation message acknowledging the opt-out
• Immediately cease sending further SMS messages via this program
• Remove the participant's phone number from the active SMS sender list

Additional opt-out keywords recognized: UNSUBSCRIBE, CANCEL, END, QUIT.

6. Getting Help (HELP)

Reply HELP to any message to receive information about the program and contact details. You may also email support@synthetic-insights.ai directly.

7. Privacy & Data Handling

Synthetic Insights LLC retains the consent record (timestamp, IP, user-agent, form URL, verbatim consent language) and an audit log of SMS messages sent and received through this program for compliance, audit, and dispute-resolution purposes.

Synthetic Insights LLC does not:

• Share SMS content or phone numbers with third parties, other than the carrier and Twilio acting as the messaging-service provider for the purpose of message delivery
• Use SMS content for marketing, advertising, or lead generation
• Sell or rent phone numbers, consent records, or message content
• Enroll a phone number in this program based on a relationship outside of the explicit consent form

See the Privacy Policy for the full privacy framework, including data retention windows and recipient access rights.

8. Supported Carriers

This program uses Twilio's A2P 10DLC infrastructure and supports all major US mobile carriers. Carriers are not liable for delayed or undelivered messages.

9. Changes to These Terms

Synthetic Insights LLC may update these SMS Terms from time to time. Material changes will be reflected by updating the "Last Updated" date at the top of this page. The current version is always available at https://synthetic-insights.ai/sms-terms.

10. Contact

Questions about this SMS program or these terms:

• Email: support@synthetic-insights.ai
• Address: Synthetic Insights LLC, 455 Tarrytown Rd #1274, White Plains, NY 10607