Privacy Policy
Last Updated: May 22, 2026
Our Commitment: At Synthetic Insights, privacy isn't just a policy—it's the foundation of everything we build. We believe you should have complete control over your personal information.
1. Introduction
Synthetic Insights LLC ("Synthetic Insights," "we," "us," or "our") operates the website synthetic-insights.ai and provides AI-powered products and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
2.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password.
- Profile Information: Information you choose to add to your profile, such as a photo or bio.
- Communications: When you contact us, we collect the content of your messages and any attachments.
- Payment Information: If you make a purchase, our payment processors collect payment card details. We do not store complete payment card numbers.
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Usage Information: Pages visited, features used, and actions taken within our Services.
- Log Data: Server logs including access times, error logs, and referring URLs.
2.3 Information from Third Parties
When you connect third-party services (such as LinkedIn, Twitter, or email providers) to use our marketing automation features, we collect:
- OAuth tokens necessary to access the services on your behalf
- Basic profile information from those services
- Analytics data from posts and campaigns you create through our platform
2.4 SMS Program Information (Opt-In Text Messaging)
If you opt in to our SMS messaging program via the contact form at synthetic-insights.ai/contact, we collect and retain:
- Mobile Phone Number: The number you provide on the contact form. We only enroll a phone number in the SMS program if you check the explicit SMS consent box at submission time.
- Consent Record: A timestamped log entry recording your consent grant, including the exact timestamp, the IP address that submitted the form, the browser user-agent string, the form URL displayed, and the verbatim consent language you agreed to. This consent record is retained for compliance, audit, and dispute-resolution purposes for the lifetime of the SMS program plus 4 years after opt-out.
- Message Audit Log: A log of SMS messages sent to and received from your number through the program, including timestamps, message direction (inbound/outbound), and message content. Retained for compliance and operational purposes.
- Opt-Out Status: If you opt out (by replying STOP or other opt-out keywords), we retain a record of the opt-out timestamp to prevent re-enrollment without a fresh explicit opt-in.
SMS data sharing: Phone numbers and message content are shared with our messaging-service provider, Twilio Inc., and your mobile carrier solely for the purpose of message delivery. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes; all categories of information described above exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.
SMS opt-out: Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message to opt out. Full program details are in the SMS Terms & Conditions.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect, investigate, and prevent fraudulent or unauthorized activities
- Comply with legal obligations
We do not sell your personal information. We may share your information in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information.
- Service Providers: With vendors who help us operate our Services (e.g., hosting, analytics, payment processing).
- Legal Requirements: When required by law, subpoena, or other legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Protection of Rights: To protect the rights, property, or safety of Synthetic Insights, our users, or others.
5. Third-Party Services
Our Services integrate with third-party platforms including:
- LinkedIn: For professional content publishing and analytics
- Twitter/X: For social media management
- SendGrid: For email marketing services
- OpenRouter/OpenAI: For AI-powered content generation
- Twilio Inc.: For SMS messaging-service delivery (A2P 10DLC and toll-free), including transmission of phone numbers, message content, delivery receipts, and inbound replies. Twilio acts solely as the messaging-service provider on our behalf and does not use SMS data for its own marketing purposes.
- Mobile Carriers: Your mobile carrier (AT&T, Verizon, T-Mobile, etc.) handles message delivery to your device. Carriers are not responsible for delayed or undelivered messages. Carrier rate disclosure: "Msg & data rates may apply."
Each of these services has its own privacy policy. We encourage you to review their policies before connecting your accounts.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Secure credential storage using AWS Secrets Manager
- Regular backups with disaster recovery procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information.
- Portability: Request a machine-readable copy of your data.
- Objection: Object to certain processing of your information.
- Withdrawal of Consent: Withdraw consent where processing is based on consent.
To exercise these rights, contact us at privacy@synthetic-insights.ai.
7.1 California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of the sale of personal information. We do not sell personal information.
7.2 European Residents (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the rights listed above. Our legal basis for processing is typically consent or legitimate business interests.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your sessions
- Analyze how our Services are used
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.
9. Children's Privacy
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Questions? We're committed to transparency. If anything in this policy is unclear, please reach out and we'll be happy to explain.